Frequently asked questions

No. SmoothEat is a fixed-price subscription with no commission and no per-order fee. For online payment, Stripe charges its own payment fees, directly to your account.

The Free plan costs €0. Paid plans are Pro at €19 a month, Premium at €49 a month and Elite at €149 a month. Billed yearly, you pay ten months instead of twelve. Prices are net, VAT not applicable.

A showcase site in your colours, your online menu, dine-in and takeaway ordering without online payment, the marketing visuals studio and automatic SEO, for you and two team members.

Yes, with the Pro plan. Payment runs through Stripe Connect: the money goes straight to your Stripe account. If an order is declined or cancelled, the customer is refunded automatically.

Yes, with the Pro plan. You draw your delivery zones on a map and manage slots and minimum order. You can also offer pickup only.

Yes, with the Pro plan. You add your domain, SmoothEat guides you through DNS verification and the security certificate is issued automatically.

At any time, from your account. If you go back to Free, your data is kept; only the paid plan's features switch off.

SMS notifications are part of the Premium plan. They go through your own SMS Factor account, so you control the cost. Only French mobile numbers starting 06 or 07 are supported.

Yes. Customers order from you, on your site, not on a marketplace. Customers can export or delete their account in line with GDPR.

Yes. Sizes, extras, set menus, per-slot order quotas and Napoli and Trattoria layouts are built for it. It also works for snack bars and neighbourhood restaurants.